Public Services Monitoring Department

Office: Head of Department

Solovyeva Oksana Viktorovna

Official duties

1. Providing organizational relations with the Agency of the Republic of Kazakhstan for Public Service Affairs and Anticorruption, the Ministry for Investments and Development of the Republic of Kazakhstan, “National Information Technologies” JSC concerning rendering state services.

2. Providing improving the quality of public services in the territory of the corresponding administrative and territorial unit.

3. Taking measures to provide transferring state services being within competence of a local agency through Population Service Centres (PSCs), under the legally established procedure.

4. Formulating proposals for making additions and/or amendments to the State Services Register, rendered to physical and legal persons, regarding the state services being within competence of a local agency.

5. Organizing and conducting internal control over the quality of rendering of state services according to the legislation of the Republic of Kazakhstan.

6. Providing observance of standards and rules of state services by service providers.

7. Analyzing and monitoring of the quality of rendering of state services to the population by local agencies, according to the approved standards, rules of state services and their interactions with PSCs.

8. Interacting with Population Service Centres concerning rendering state services.

9. Granting access of Population Service Centres to the informational systems containing necessary data for rendering of state services unless the law of the Republic of Kazakhstan otherwise provides.

10. Examining complaints by service consumers concerning rendering state services.

11. Providing delivery of information in the authorized organ for estimation and

control the quality of rendering of state services for carrying out of estimation of the quality of rendering of state services, in form and periods, stipulated by  the legislation of the Republic of Kazakhstan.

12. Providing delivery of information in the authorized organ in sphere of informatization for carrying out of estimation of quality of rendering of state services, rendered in electronic form, in form and periods, stipulated by the legislation of the Republic of Kazakhstan.

13. Providing improvement of professional skill of workers in sphere of rendering of state services.

14. Rendering consultative and methodological assistance to local agencies which render state services, regarding improvement of a process, a form, a content and a result of rendering of a state service.

15. Carries out monitoring the current normative-legal acts which regulate issues of rendering of state service, standards and rules of state services.

16. Providing preparation of materials for selector meetings of authorized organs in sphere of rendering of state services.

17. Organizing activities on automatization of the process of rendering of state services according to the legislation of the Republic of Kazakhstan, in coordination with the authorized organ in sphere of informatization.

18. Organizing and participating in carrying out of internal audit on rendering of state services in the Akims’ Offices of cities and districts, akimats of cities and districts, state organs of the region.

19. Analyzing and monitoring of the quality of rendering of state services to the population by local agencies, according to the approved standards, rules of state services and their interactions with PSCs.

20. Participating in sessions of Public Council for interaction and cooperation with physical persons and noncommercial organizations concerning state services rendering.

21. Preparing analytical materials on monitoring of the quality of rendering of state services, achievement of indicators of the Program of development of territories of regional value, cities, districts in a direction «State services».

  Reception: 71-31-25
  Е-mail: o.solovyova@akimvko.gov.kz

Дата создания / изменения страницы: 09.02.2012 / 03.07.2019